Refund & Returns Policy

We only accept returns and issue refunds for items that arrive damaged or defective.

To be eligible for a return or refund:

• You must contact us promptly after receiving your order.

• You must provide clear photo or video proof showing the damage or defect.

• The item must not have been damaged through misuse, improper handling, or normal wear and tear.

• We may request additional photos or information to verify the issue.

Once the evidence has been reviewed and approved, we will provide instructions for returning the item where necessary.

We do not accept returns or provide refunds for change of mind, incorrect purchases, unwanted items, or any other reason unrelated to the item arriving damaged or defective.

Refunds will only be issued after the damage has been verified and the return requirements have been met.

To start a return, you can contact us at theocarrera888@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at theocarrera888@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at theocarrera888@outlook.com.

We have a 28-day return policy, which means you have 30 days after receiving your item to request a return. 

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